1. Introduction
Index Hub for Securities operates the website indexhub-eg.com and related electronic platforms and services.
We respect the privacy of our clients and website visitors and are committed to protecting information handled through our website and electronic platforms in accordance with applicable Egyptian laws, regulations, and regulatory requirements governing the securities market.
This Privacy Policy explains how information relating to users may be handled, how such information is protected, and the circumstances in which information may be disclosed.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
The website indexhub-eg.com.
Client login services and electronic platforms operated by the Company.
Other electronic services or pages operated by the Company that refer to this Privacy Policy.
This Privacy Policy does not apply to websites or services operated independently by third parties, even where links to such websites may be available on our website.
3. Information We Handle
Depending on the services used, the Company may handle information necessary to operate a client's account and provide electronic services, including login information and technical information necessary for system security and account access management.
The Company's public website is not intended to collect additional personal or financial information beyond what is necessary to provide the relevant service, operate an electronic account, or comply with applicable legal and regulatory obligations.
Where information is requested through any form or electronic service, the purpose of collecting or requesting such information will be communicated as appropriate.
4. Login Credentials and Account Security
Clients may be required to use a username, password, or other authentication methods to access their electronic accounts.
Clients are responsible for keeping their login credentials confidential and must not share them with any other person.
The Company will not request clients to disclose passwords or confidential login credentials through telephone calls, social media applications, or untrusted electronic links.
If a client suspects unauthorized access to their account or believes that their login credentials have been compromised, the client should contact the Company immediately through its official communication channels.
The Company places particular importance on protecting the confidentiality of client information in accordance with applicable regulatory requirements concerning the protection of clients against fraud risks.
5. Use of Information
Information handled by the Company may be used, as applicable, for the following purposes:
Enabling clients to access their accounts and electronic services.
Verifying user identity and access permissions.
Protecting accounts and systems against unauthorized access or use.
Operating, maintaining, and improving electronic services.
Detecting and preventing fraud, misuse, or unauthorized activity.
Complying with applicable laws, regulations, regulatory decisions, and instructions.
Fulfilling legal and regulatory requirements applicable to the Company's securities activities.
6. Confidentiality of Client Information
The Company is committed to maintaining the confidentiality and privacy of client information, accounts, and transactions and to implementing appropriate safeguards to protect such information.
Client information and transaction details will not be disclosed to third parties except where disclosure is permitted or required by applicable law or where the client's consent is required and has been obtained.
The Company may disclose information to regulatory authorities, stock exchanges, judicial authorities, or other competent authorities where such disclosure is required or permitted by applicable laws or regulations.
The Financial Regulatory Authority (FRA) recognizes the protection of the confidentiality and privacy of client accounts and information as a key principle of client protection in the securities market.
7. Information Security
The Company implements appropriate technical and organizational measures designed to help protect information against:
Unauthorized access.
Unauthorized use or disclosure.
Unauthorized alteration or destruction.
Loss or misuse of information.
Access to client information is restricted to authorized employees or personnel based on their responsibilities and access privileges.
8. Cookies
The website may use cookies or similar technologies to the extent necessary to operate the website, maintain security, and improve the user experience.
Depending on the website configuration, cookies may be used to remember user preferences, maintain login sessions, or help detect unusual activity.
Users may control cookies through their browser settings. Disabling certain cookies may affect some website functionality.
9. Third-Party Links
Our website may contain links to websites or electronic platforms operated by third parties.
The Company is not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the applicable privacy policy of any external website before using it or providing information through it.
10. Data Retention
The Company retains information and records for as long as necessary to fulfill the purposes for which they are handled, or for the period required by applicable laws, regulations, and regulatory requirements.
Where applicable laws or regulatory requirements require the Company to retain specific records, the Company will retain them for the legally or regulatorily prescribed period.
11. Client Rights
Subject to applicable laws and regulations governing the Company's activities, clients may contact the Company regarding questions about how their information is handled or regarding privacy-related matters.
Certain requests may be subject to legal or regulatory restrictions, particularly where the Company is required to retain specific records for legal, regulatory, or compliance purposes.
12. Privacy Inquiries and Complaints
Clients and website visitors may contact the Company regarding privacy-related inquiries or complaints through:
Email: Info@indexhub-eg.com
Please do not send passwords, login credentials, or other confidential information by email unless specifically requested through an official and secure process.
13. Changes to This Privacy Policy
The Company may update this Privacy Policy from time to time to reflect changes in its services, applicable legal or regulatory requirements, or technical practices.
The updated version will be published on the website. Continued use of the website following publication of an updated Privacy Policy will constitute acceptance of the revised Privacy Policy to the extent permitted by applicable law.
14. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with applicable Egyptian laws and regulations, including the rules and decisions governing the securities market and client protection, without prejudice to any rights or obligations provided under applicable law.
15. Contact Us
Index Hub for Securities
Website: Indexhub-eg.com
Privacy Contact: Info@Indexhub-eg.com